I. About Orders and Shipping
Q: How long does it take to ship after I place an order?
A: All orders are processed on the same day. As long as you place your order before 5 PM US time, we will arrange for it to be shipped out on the same day.
Q: Where does it ship from?
A: Our warehouse is located in the United States. All outdoor chairs are shipped from within the United States.
Q: How long will it take to receive my order after I place it?
A: The shipping time is 2 days from the time the order is processed. Most US domestic addresses can be delivered within 2 business days.
Q: Can I ship to places outside the United States?
A: This clearance sale only supports addresses within the United States; international shipping is not currently supported.
II. About Returns and Refunds
Q: Can I return clearance items?
A: Yes. We still offer a 30-day return policy during the clearance sale, calculated from the date you sign for the package.
Q: How long does it take for a refund to arrive?
A: After we receive the returned goods and confirm that they are in good condition, the refund will arrive within 3 days. The exact arrival time of your payment may vary slightly depending on your bank or payment platform.
Q: Who bears the return shipping cost?
A: For returns not due to quality issues, the buyer bears the return shipping cost. If it’s a product quality issue, we will bear the return shipping cost.
III. Regarding Clearance Sale and Company Status
Q: Why are we clearing out our stock at a loss?
A: Due to continuous losses, we have decided to clear out all our outdoor chair inventory at below-cost prices. While supplies last.
Q: Is the quality of the clearance items guaranteed?
A: Yes. All clearance items are genuine and of the same quality as normally sold items. We still provide after-sales service according to our 30-day return policy and 3-day refund policy.
Q: Will you still sell other products after the clearance sale ends?
A: This is a one-time clearance sale. After the clearance sale ends, Ted Love will no longer sell outdoor chairs. Please contact customer service if you have any questions.
IV. Other Questions
Q: How do I contact customer service? A: You can contact us through the following methods:
Email: ted.love@rooftopritz.shop
Phone: 8505829305
Q: What if I haven’t received my order?
A: Please contact our customer service within 2 business days of the estimated delivery date. We will track the shipment and handle it appropriately for you.
Ted Love. Your questions, we answer them carefully.
