⚠️ Company Situation: Due to continued losses, we have decided to clear out all outdoor chairs at a loss. Logistics service standards will remain unchanged during the clearance sale, so please feel free to purchase.
I. Shipping Information
Shipping Location: USA
Order Processing Time: Same Day
Shipping Time: 2 Days
All orders will be packed and handed over to the logistics carrier (UPS/FedEx/USPS, depending on the region) on the same day payment is confirmed. Shipping time is calculated from the date the package is actually shipped, and it will arrive at most addresses within the United States within 2 business days.
📦 Remote areas (such as Alaska, Hawaii, and some outlying islands) may require an additional 1–2 days, depending on the carrier.
II. Logistics Tracking
After your order is shipped, we will provide you with the tracking number via email. You can track your package using the following methods:
Visit the carrier’s website (UPS / FedEx / USPS) and enter the tracking number.
Check the latest status through our order tracking page.
Contact customer service for assistance.
III. Returns and Refunds
Return Time: Within 30 days of receipt.
Refund Arrival Time: Within 3 days after we receive and confirm the returned goods are in good condition.
Return Process:
Contact customer service to apply for a return and obtain a Return Authorization Code (RMA).
Return the goods in their original packaging to the US return address we provide.
We will complete the refund within 3 days of receiving the goods.
⚠️ For returns not due to quality issues, the buyer is responsible for return shipping costs. For returns due to quality issues, we will cover the return shipping costs (up to the original shipping fee).
IV. Frequently Asked Questions about Logistics
Q: Can I change the shipping address?
A: You can contact customer service to change the address before order processing (usually on the day of order placement). Once shipped, the address cannot be changed.
Q: What if the package is lost or damaged?
A: Please contact customer service within 48 hours of receiving the package and provide relevant photos/evidence. We will resend the package or issue a refund based on the logistics company’s investigation results.
Q: Is self-pickup supported?
A: This clearance sale only supports express delivery; self-pickup service is not currently available.
Ted Love’s clearance sale doesn’t slow down the delivery speed; logistics remain reliable.
